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Southeast Public Health (SEPH) is committed to client-and community-focused programs and services that are safe, equitable, people-centred, timely, effective, and efficient. We recognize the importance of working together with our communities, clients, and partners as we strive for excellence through effective public health practices.

Southeast Public Health will strive to maintain service excellence in the following domains of quality health care:

• Safe and equitable: We will provide safe and equitable service to every client, recognizing the diversity of communities.
• People-centred: We will provide client service that is respectful of and responsive to individual client preferences, needs, and values and ensure that client values are considered in all clinical decisions.
• Timely: We will provide services that are responsive to clinical guidelines and protocols, and client response times of three business days. If this is not possible, our responses or automated messages will tell clients when they can expect to receive a reply.
• Effective: We will ensure that all information and services provided to our communities use the best available evidence. We will continuously learn and improve as an organization.
• Efficient: We will provide services that are well co-ordinated and organized.

To provide feedback on your client experience, please fill out our Southeast Public Health Client Experience Survey.